Terms & Conditions

Effective date: July 02, 2018

Welcome to the Techocy website terms and conditions for use. These terms and conditions apply to the use of this website and by using, accessing, browsing, registering or placing an order you agree to be bound by the terms and conditions set out below. We recommend that you print a copy of them for your future reference. If you do not agree to be bound by the terms set out below then you may not use this website. We reserve the right to: 

  • Modify or withdraw (either temporarily or permanently) the website with or without providing prior notice to you and we shall not be liable to you or any third party for any modification or withdrawal of the website. 

  • Change these Terms and Conditions at any time. Any changes that are made will take effect from the date that is indicated at the top of this page and it is your responsibility to ensure that you have read the most up to date version each and every time you use the website. Your continued use of this website shall signify your acceptance to be bound by these Terms and Conditions.

Use of this Website

You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website. If you are purchasing on behalf of a business then you must have the required authority to do so.

X.K Techocy Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website.

You may use, download and print content on the website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

  • Copy, reproduce, use or otherwise deal with any content on the website

  • Modify, distribute or re-post any content on the website for any purpose

  • Reproduce, crawl, frame, link to or deep-link into this website on or from any other website

If you are a corporate customer and would like to request permission to use photography or other content from our website for corporate use, please contact our Public Relationships department on 22 874876

You warrant that any personal or business information you provide to us during the registration process is current, true and accurate in all aspects and that you will notify us of any changes to your personal information by using the My Account section of the website, or by calling our Customer Services Team on 22 874876, Monday to Friday from 9am to 5.30pm

Description of Products

We take all reasonable efforts to ensure that the product information as detailed on the website is accurate, fair and current. This includes Specific Conditions relating to the product including but not limited to: related Terms and Conditions, estimated delivery dates and times, warranties and guarantees.

However, although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product:

  • The actual price of the product can only be confirmed once the order has been accepted, according to our order acceptance policy

  • The product packaging may vary from the product images on the website.

  • The weights and product dimensions given are approximate only.

  • The key features and product attributes are based on information provided to us by the manufacturer and these may vary. 

  • Whilst we try to show the accurate colour of the product on the website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ from how you see it on the website.

  • Colour swatches on the product details page are used as functions to change product colours only and do not represent the actual or implied colour of the products. 

  • The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted.

In any circumstance where the actual product information varies from that displayed on the website, we reserve the right not to accept the order.

Product Pricing

Techocy is a multi channel retailer and operates a best practice pricing strategy that attempts to ensure the consistency of pricing between its various sales channels.However, it may be the case that a product or promotion that is available in one sales channel is not available in all other sales channels.

Bulk pricing (where a product is offered at a lower unit price when purchased in volume) is available on certain products on both the website and through the telesales team but is not currently available through the stores or through the in store ordering facility.

Some products may be exempt from additional discount and this will be indicated on the product to advise also our star buys exclude additional discount as we are offering you the best price possible.

Product Pricing on the website can be displayed including VAT or Excluding VAT. However, the full price of the order will include VAT plus any additional delivery and packaging costs, where applicable.

Purchase of Goods

Placing an order on the Techocy website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched.

For the avoidance of doubt, any such contract between you and Techocy, will be deemed to have been concluded in Cyprus. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of Cyprus, and you and X.K Techocy Limited irrevocably agree to submit to the exclusive jurisdiction of the Cypriot Courts.

The order process is as follows:

  • Goods that are stocked in our main warehouse are then collected by our selected carrier and sent for dispatch according to our Delivery Options.

  • Goods that are being delivered directly from our suppliers (usually furniture or larger machines) can take a little longer to be shipped. You will be contacted by them directly to arrange delivery. Please see the Direct from Supplier section in the Delivery Options section above. 

  • Clicking on the ‘Make Payment’ button in the payment screen of the checkout process will submit the order for payment.

  • You may be required to enter some additional payment verification details from your credit card provider before the order is submitted to us. 

  • Once you see the order confirmation page, you will then receive an email acknowledgement confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed.

  • Once the goods are picked and packed and ready for despatch, a contract between you and us is in place at this point.

If for any reason, there is a problem in processing the order then we will notify you via email or telephone of the circumstances of why it could not be fulfilled. This could be for one of the following reasons:

  • There was an error in how the product was described or priced on the website.

  • One of the products in the order is currently out of stock.

  • We are unable to take full payment for your order.

  • You did not fulfil your obligations as set out under these terms and conditions.

Methods of Payment

At the present time, payment can be made using wire transfer, credit/debit cards or through a Techocy Business Account.

Cheques are not acceptable as a payment method for orders taken on the website. Cheques are accepted for orders taken over the phone but the funds must have cleared before the order will be shipped. Your cheques should be made payable to X.K Techocy Limited and then sent to Leoforos Aglantzias 54A, 2108, Nicosia, Cyprus

You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Delta and American Express). Secure servers offer Ryman customers the highest level of security when entering credit card details over the Internet

All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. In addition we have additional Credit Card Fraud Prevention measures to protect you. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Ryman liable for any delay or non-delivery.

Delivery Options

We offer Free Standard, Next Working Day courier delivery on all orders successfully processed over €50 (inc VAT) that are received by 4pm and delivered to Cyprus. Orders placed below the value of €50 (inc VAT) will incur a small delivery charge.

Supplier delivered products and other items, such as furniture orders, are delivered separately and may take a little longer to arrive.

Promotional Discounts

Coupons, discounts and promotional discount codes offered by Techocy are only for use on the techocy.com website, unless otherwise stated. These types of promotional discounts are not valid for use against the purchase of goods in the Techocy Store or over the telephone.

Cancelling your Order

If you have chosen to Pick-up from a Techocy shop, you can cancel your order at any time up to 2 working days, after the order confirmation date, by calling the shop you chose to pick-up your product. To cancel your Pick-up please call 22874880.

If you have chosen the Home Delivery, you can cancel your order at any time before the product is handed to the delivery service. After the dispatch of the product, your order status will automatically update and you will no longer be able to cancel your order. To cancel your Home Delivery please call 22874880. You can of course, return the product you bought following our Returns Policy.

Returns Policy

Please see our Returns Policy on the circumstances as to how and when you can return your order and be refunded.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Returns Policy in its entirety.

Missing, Incomplete or Damaged Orders

If your order hasn’t arrived, or arrives incomplete, you must report it to us within 48 hours. If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately.

However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please call our Customer Services team on 22 874880 with your order number to hand or email us at contact@techocy.com quoting your order number.

If your order arrives and the goods are damaged, please follow our Returns & Refunds Policy or call us on 22 874880.

Privacy Policy

At Techocy we recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy Policy which explains what personal information we collect.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy Policy in its entirety. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

Techocy shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Product Reviews

These terms of use (“Terms”) govern your use of the “Product Reviews” and “Social Q&A” features (the “Service”) on techocy.com. When you submit Content (as defined below), you are subject to these Terms, as well as the Terms and Conditions and Privacy Policy (in the event of any conflict these Terms will control). The Service is provided by X.K Techo LTD, Inc. (“Techocy”). Please read these Terms carefully, because they constitute a legal agreement between you and Techocy. If you do not agree to these Terms, please terminate your use of the Service. Techocy reserves the right to change these Terms; you should check these Terms periodically. By using the Service after we post changes to these Terms, you agree to accept those changes, whether or not you actually reviewed them. These Terms were last updated on July 13, 2018.

1. The Service

Subject to these Terms, you may use the Service to submit Reviews and Social Q&A (collectively, the “Content”).

  • “Reviews” means any reviews, comments, opinions, product or service ratings or reviews, articles, written expressions, material, text, videos, photographs and information or other data, in any form or media, provided by you, and/or on your behalf, to Techocy.

  • “Social Q&A” means your questions, and answers to other users questions, about Products provided by you, and/or on your behalf, to Techocy.

2. Prohibited Uses

You agree you will not: (i) use, or encourage, promote, facilitate or instruct others to use, the Service for any illegal, harmful or offensive use; (ii) modify, translate, reverse engineer, decompile, disassemble (except to the extent applicable laws specifically prohibit such restriction), make any attempt to discover the source code of the Service and/or or create derivative works thereof; or (iii) use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Content.

3. Licence

For any Content, you grant to Techocy a royalty-free, irrevocable, transferable, perpetual, nonexclusive, sub-licensable, worldwide right and license to use the Content however Techocy desires, including without limitation, to copy, delete in its entirety, adapt, publish all or any portion of the Content, translate, create derivative works from and/or distribute such Content and/or incorporate such Content into any form, medium or technology throughout the world, in all cases without compensation to you.

4. Representations

You are responsible for your Content. By submitting Content, you represent and warrant that:

  • You are at least 18 years old, and are the sole author and owner of the intellectual property rights thereto;

  • The content is accurate and represents your current honest opinions, findings, beliefs, or experience;

  • You have not been promised that your Content will be posted or published, nor have you been promised any payment for your Content, and if you have received a free sample of a product which is the subject of your Review, you will disclose that fact in your Review;

  • The content (i) does not violate any law, statute, ordinance or regulation, (ii) does not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy, or (iii) will not cause injury to any person or entity; and

  • The Content is not, and may not reasonably be considered to be, obscene, defamatory, libelous, threatening, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual or entity.

5. Use Of Content

Your Content will not be treated as confidential by Techocy or its third party service providers and their respective directors, officers and employees. Accordingly, please do not submit anything that you do not want to share with the general public (for example, financial information, social security number, etc.). By submitting your email address in connection with your Content, you agree that Techocy may contact you about the status of your Content and other administrative purposes. Any Content you submit may be used, or not used, in Techocy’s sole discretion, and Techocy may deny, edit for clarity or length, condense or remove Content which Techocy deems to violate these Terms, or Content which:

  • Is not clear and understandable;

  • Is in a foreign language;

  • Iincludes details about Techocy’s competitors;

  • Includes personal details or information about You or someone else;

  • Is the same as other reviews submitted by You;

  • Includes obvious errors (such as text and star rankings which do not generally match, or a review which does not correspond to the product).

6. Indemnity

You agree to indemnify and hold harmless each of Techocy and its third party service providers  and their respective officers, directors, agents and employees, from all claims, demands, damages, costs and expenses of every kind and nature, known and unknown, including without limitation reasonable attorneys’ fees, arising out of a (i) any Content you submit, (ii) your breach of these Terms, or (iii) your violation of any law or the rights of a third party.

Limitation of Liability

To the fullest extent as permitted at law, X.K Techocy Limited is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms and Conditions affects your statutory rights.

All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with Cypriot Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

If you have any questions, comments or complaints with regards to these Terms and Conditions, please email the Techocy Legal Team at legal@techocy.com

Returns & Cancellation Policy

Effective date: July 02, 2018

We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone. We like to make life as easy as possible and offer a full refund when you return any unused items in a resalable condition and in their original packaging within 30 days. If any product you purchase is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights.

We endeavour to process your return within 72 hours of receipt. Depending on your bank/card issuer please be aware it can take between 3-5 days for the money to appear in your bank account, and for PayPal refunds within 1 to 3 working days.

For security reasons we cannot refund a different card to the one you made the original purchase with. Also, we can only send out replacement items to the address used in your original order. If the damage to a faulty item is deemed to be malicious, no refund (Product, Delivery Charge, nor Return Postage) will be made.

Delivery Charge Refund

We will refund our original delivery charge if a complete order is returned within the first 5 days after the invoice date. If the order is returned to us after 5 days from the original invoice date then unfortunately we will not be able to refund the original delivery charge.

Faulty Products

If you believe a product is faulty, you should notify our Customer Service Department 22 874880 or via email to contact@techocy.com and arrange for return / collection of the product as instructed. Our policy on faulty products does not affect your statutory rights.

Electronic and Technology Products

Purchased IN STORE in the last 30 Days

Bring the product, complete with its original packaging and all cables supplied, back to the store. Remember to bring your receipt and any credit or debit card used to make the purchase. It will not be possible to refund without these. If you would like to check availability of replacement stock before travelling to store, please visit our website or call at 22874876. This does not affect your statutory rights.

Purchased ONLINE or by TELEPHONE in the last 30 Days

Please call customer services on 22 874876 with your order number and delivery details and we will be happy to arrange a collection for refund or exchange. Your account will be credited once we have received and inspected the product at our warehouse. Please return the goods complete with all cables and their original packaging appropriately protected, together with your invoice and letter explaining the problem to Leoforos Aglantzias 54A, 2108, Nicosia, Cyprus. Purchases placed online and by telephone can also be returned to any of our Techocy stores. If you wish to return goods in store, you will need a copy of your invoice. Without the invoice and the credit or debit card used to make the purchase, goods can only be exchanged at store value and no refund will be issued. The order confirmation or delivery notice cannot be accepted in place of the invoice. This does not affect your statutory rights.

Purchased more than 30 Days ago

For all electronic and technology products purchased more than 30 days ago but still within the manufacturers 1 to 3 year guarantee period, your product may well be covered by the manufacturer’s warranty. We advise you to contact the manufacturers helpline number and they will be able to offer you assistance. In the majority of cases they will be able to resolve the issues or arrange for a repair and let you know how long the repair will take.This does not affect your statutory rights.

Should you wish Techocy to arrange the repair on your behalf within the warranty period, please do not hesitate to call the Techocy helpline number 22 874880 or visit one of our stores. We shall make the arrangements with the manufacturer and facilitate the repair process on your behalf. Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully resalable condition – undamaged and in their original packaging and with the labels intact. This does not affect your statutory rights.

Personalised Products

Unfortunately, we can’t accept returns of personalised products or gifts unless the products are faulty.

If you make a mistake with your personalised order please contact us as soon as possible after placing the order and we’ll try our very best to amend it, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.

Text should not include any of the following: No text that may be considered offensive, profanity or be controversial to others in any manner No references to illegal substances, political statements or names of politicians

If it’s been more than thirty minutes since you ordered your gift, (or after the next day delivery cut off) we are unable to make any changes.


In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us. Please note that this policy does not apply to the following products:

  • Furniture

  • Products that are made to order

These are subject to a separate policy, please see the paragraph conserning personalised products.

How to return your products


If you want us to arrange your return to be collected, please contact us 22 874880. Please be advised a handling charge may apply.


If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit. Please return the goods to the following address with a copy of your invoice attached: Leoforos Aglantzias 54A, 2108, Nicosia, Cyprus.

In store

All purchases can be returned to any of our Techocy stores, with the exception of Furniture orders. Ifyou wish to return goods in store, please take a copy of your invoice. Goods can only be exchanged in store for the order value and no refund will be issued. If you require a refund this will be processed once the goods have been received into our warehouse by our customer service team and the money will be returned to your card within 10 days.

Privacy Policy

Effective date: July 02, 2018

Techocy Ltd (“us”, “we”, or “our”) operates the www.techocy.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.techocy.com

1. Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you. Wefollowing types of data is collected.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

2. Use of Data

Techocy Ltd uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

3. Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Cyprus and choose to provide information to us, please note that we transfer the data, including Personal Data, to Cyprus and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Techocy Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

4. Disclosure Of Data

Techocy Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Techocy Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

5. Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

7. Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

8. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:


Effective date: July 02, 2018

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognise your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

  • Your Account.
  • Keeping track of items stored in your shopping basket.
  • Conducting research and diagnostics to improve Techocy’s content, products, and services.
  • Preventing fraudulent activity.
  • Improving security.
  • Delivering content, including ads, relevant to your interests on Techocy sites and third-party sites (see the Interest-Based Ads notice for how we use cookies in serving interest-based ads).
  • Reporting. This allows us to measure and analyse the performance of our services.

Techocy cookies allow you to take advantage of some of Techocy’s essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any Techocy products and services that require you to sign in.

Approved third parties may also set cookies when you interact with Techocy services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Techocy. Learn more about third parties that may set cookies when you use Techocy services.

You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

See our Privacy Policy for more information about the types of information we gather.

GDPR Compliance

Effective date: July 02, 2018

We are fully GDPR compliant. A rights request can be made by an individual or an individual’s legal representative.  Such individual could be a customer, an employee, or personnel of a supplier working for the company. Also, such request can be made through our contact form here. To learn more about your rights continue reading.

1. Right to information

This right provides the data subject with the ability to ask a company for information about what personal data (about him or her) is being processed and the rationale for such processing. For example, a customer may ask for the list of processors with whom his or her personal data is shared.

2. Right to access

This right provides the data subject with the ability to get access to his or her personal data that is being processed. This request provides the right for data subjects to see or view their own personal data, as well as to request copies of the personal data.

3. Right to rectification

This right provides the data subject with the ability to ask for modifications to his or her personal data in case the data subject believes that this personal data is not up to date or accurate.

4. Right to withdraw consent

This right provides the data subject with the ability to withdraw a previously given consent for processing of their personal data for a purpose. The request would then require the company to stop the processing of the personal data that was based on the consent provided earlier.

5. Right to object

This right provides the data subject with the ability to object to the processing of their personal data. Normally, this would be the same as the right to withdraw consent, if consent was appropriately requested and no processing other than legitimate purposes is being conducted. However, a specific scenario would be when a customer asks that his or her personal data should not be processed for certain purposes while a legal dispute is ongoing in court.

6. Right to object to automated processing

This right provides the data subject with the ability to object to a decision based on automated processing. Using this right, a customer may ask for his or her request (for instance, a loan request) to be reviewed manually, because he or she believes that automated processing of his or her loan may not consider the unique situation of the customer.

7. Right to be forgotten

Also known as right to erasure, this right provides the data subject with the ability to ask for the deletion of their data. This will generally apply to situations where a customer relationship has ended. It is important to note that this is not an absolute right, and depends on your retention schedule and retention period in line with other applicable laws.

8. Right for data portability

This right provides the data subject with the ability to ask for transfer of his or her personal data. As part of such request, the data subject may ask for his or her personal data to be provided back (to him or her) or transferred to another controller. When doing so, the personal data must be provided or transferred in a machine-readable electronic format.